VetInsurance.co.nz

How cover works

Accident-only or accident and illness cover

Pet policies split into two families. One pays when your pet is hurt. The other also pays when your pet gets sick. Most of the money spent at a vet goes on the second.

The short version

  • Accident-only policies pay for injuries from an accident, such as a car strike, a fall or swallowing something.
  • Accident and illness policies also pay for diseases and conditions, such as infections, cancers and skin or gut problems, subject to their waiting periods and exclusions.
  • Several insurers sell an accident-only plan alongside fuller cover, usually with a lower annual limit.
  • Accident-only cover tends to have fewer age restrictions. Southern Cross, for example, says AcciPet can be started at any age.

What counts as an accident

Each policy defines “accidental injury” in its wording. Broadly it means a sudden, unexpected event that physically hurts your pet: being hit by a car, a bite, a fall, a cut, or eating something it should not have.

Conditions that develop over time are usually treated as illness even if they show up suddenly. Cruciate ligament problems are the common example: several insurers handle them under their own rules, with longer waiting periods and separate limits.

What illness cover adds

Illness cover pays toward diagnosis and treatment of disease: tests, imaging, medication, surgery and hospital stays, up to the annual limit and after the excess and any co-payment.

It comes with an illness waiting period at the start, typically measured in weeks. On the insurers we checked, illness waiting periods ranged from 14 to 28 days.

Why the choice matters later

Once a condition has shown signs, a new policy will usually treat it as pre-existing and exclude it. That makes the decision at the start more important than it looks, because switching later can mean losing cover for anything your pet has already had.

Where this comes from

Insurer details checked on 26 October 2026. The policy wording always governs.

Keep reading