VetInsurance.co.nz

How cover works

Waiting periods (stand-downs)

Almost every policy has a stand-down at the start. During it, some or all conditions are not covered, and a condition that appears during it is usually excluded for good.

The short version

  • On the insurers we checked, illness waiting periods ranged from 14 to 28 days. Most had no waiting period for accidental injury.
  • Longer waiting periods often apply to cruciate ligament conditions (90 days to 6 months on the plans we checked) and some breed-related conditions.
  • A condition that first shows signs during a waiting period is commonly treated as pre-existing.
  • Some insurers waive the stand-down when a policy is renewed rather than newly taken out.

They are counted to the hour

The Financial Services Complaints Ltd (FSCL) dispute scheme has published a case where a dog became ill about 12 hours before a 21-day illness stand-down ended. The claim for $1,738.90 was declined, and the decline was upheld. FSCL noted that an insurer “is entitled to restrict cover under its policy wording.”

The practical point is to know the exact start time on your certificate, not just the date.

Why insurers use them

Waiting periods stop cover being bought only once a pet is already unwell. The trade-off for owners is that cover is not fully in place on day one, so the timing of starting a policy matters.

Where this comes from

Insurer details checked on 26 October 2026. The policy wording always governs.

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